So each day as I would say to myself the least she could of done was try to fix it. I mean just take a comb and...... well that's it! I knew at that moment what I had to do. I found one of my rat tail combs and started combing at the bunched knot. When it was loosened enough, I finger rolled it back into place with the rest of the lock. No more bunched knot and my lock is back to looking all perfect again. I'm learning from this locking experience, sometimes you just have to take matters into your own hands.
Don't be afraid to trust your own judgement.